Fuzion PLC UK

Fault with a product?
Got a problem ? Something not working properly ?

Fuzion service is always available to help you when things go wrong. Here is a quick point by point guide to what you should do in the unlikely event that one of our products develops a fault.

• First, write down all aspects of the fault. Note what the unit does or doesn't do and what you are expecting it to do!

• Check obvious things like cables and mains fuses if the thing is completely dead.

• Call Fuzion Technical to discuss the problem on 01932 882222 (or +44 1932 882222 if you're calling from outside the UK)

• If all else fails then you'd best send the unit to us to have a look at it. To help our engineers to locate the fault and get the information to us quickly, first visit our online Returns Number (RMA) system to obtain a Returns Number.

< Click HERE to get a Returns number >

Read the returns page carefully, noting that we really do need all the details stated on the form. If you miss details off, we may have problems returning the item to you or we may not be able to properly locate the fault.

Note that you must get an RMA number (and write it clearly on the outside of the box) before returning the item to us or it may be rejected when it arrives here.

If you are in an absolute "cannot wait" situation with your repair, please call us after you have obtained your RMA number and we will endeavour to help you.

Package the unit up carefully, using the original box if you still have it! If you don't have it, then make sure that the packaging you are using can handle a drop by the courier company. (They all drop stuff - so make doubly sure!) Be especially careful with sharp corners. Often, equipment arrives here with the unit poking out of the side of the box as a sharp corner has penetrated it. If in doubt, tape up sharp corners! Address details together with a label are available from within the RMA System.

We'll do our best to get it sorted out in a timely fashion and ensure that you're back in action again. If you would like to discuss the fault when you receive the unit back, feel free to give us a call. We'd be happy to talk to you.